Zycus Recruitment | Product Technical Analyst (0-4 years)

Company Name: Zycus

Job Location: Bangalore, Mumbai, Pune

Job Position: Product Technical Analyst/Senior Product Technical Analyst

Experience: Freshers to 4 years

Qualification: BE, BTech

Job Description:

Zycus is looking for Engineering Graduates in Computer Science, IT, or Electronics with 0-4 years of experience to join us as Product Technical Analysts/Senior Product Technical Analysts.

Eligibility Criteria:

Strong written and verbal communication skills.
Willingness to work in Shifts.
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to multitask, learn, execute and excel.
Understanding Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.

Job Responsibilities:

Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite.
Be the first point of contact for Customers having queries/ issues related to Zycus products.
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction.
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts, and suggest new processes.
Work with customers and internal stakeholders while participating in and facilitating testing including User Acceptance Testing.
Evaluate and suggest innovative solutions and workarounds for customer requirements.
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Benefits:

Five Reasons Why You Should Join Zycus

Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
A Market Leader: Zycus is recognized by Gartner (the world’s leading market research analyst) as a Leader in Procurement Software Suites.
Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
Get Global Exposure: You get to work and deal with our global customers.
Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

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